How to maintain your event staff
HOW TO MAINTAIN YOUR EVENT STAFF AND PREVENT ATTRITION
EWG Client Success Coordinator, Kariah White shares her knowledge on improving the retention and engagement of your volunteers and workforce.
Volunteer and workforce attrition has been an issue within the events industry for years, especially for non-for-profit and large-scale events.” Kariah writes. As she discusses the concerns many organisations face in retaining connections with past volunteers. “In the US retention state rankings range from 52.8% – 75.8%.” but the goal is 100%, the question is; is this achievable?
Below are some notable points that Rosterfy utilizes in helping maintain volunteers and staff.
- Inductions, training and additional development in conjunction with a strong marketing campaign are all vital to keeping your volunteers engaged between the recruitment stage until their first shift.
- Volunteer rewards, recognition and incentives in exchange for fulfilling opportunities
- Simplify the volunteer registration process and sign up stage
- Over-recruit to cater for withdrawals
- Include a flexible schedule to enable individual preferences to increase volunteer satisfaction, productivity and motivated commitment
“Rosterfy has largely eased the pain of attrition with the platform providing better statistics per shift and notifications for any withdrawals. An example can be seen with current Rosterfy client, The Starlight Foundation. After utilising Rosterfy The Starlight Foundation have increased their events and volunteers by approximately 150% whilst continuing to retain and expand.”
Overall Rosterfy is an influential platform to help attrition as it maintains volunteer and staff details for future use. It also incorporates strong communication tools that make it easier to find replacement staff, and to find out why a volunteer may be withdrawing.
So, is a 100% retention possible?
Reaching a perfect rate may not be in many cases, but Rosterfy is heading in the right direction and has found it has been able to double its volunteers since 2015 and keep them on board for the long haul.